Shipping policy

Shipping Policy

Last updated: September 5, 2026

At CRYSTAL HEART, our products are made-to-order and shipped through our fulfillment and delivery partners.

Processing Time

Orders are generally processed and prepared for shipment within 2–7 business days.

Delivery Time

Estimated delivery times vary depending on your location and shipping provider. Delivery may generally take 5–15 business days after fulfillment.

International orders may take longer due to customs or other local procedures.

Shipping Charges

Shipping costs are calculated and displayed at checkout based on your location, products, and available shipping options.

Tracking

Once your order ships, you will receive a tracking number at the email address provided during checkout, when tracking is available.

Delays

Delivery times are estimates and may be affected by customs, carrier delays, weather, holidays, incorrect addresses, or other circumstances beyond our control.

Incorrect Address

Please ensure your shipping information is correct before placing your order. CRYSTAL HEART may not be responsible for delays or additional costs caused by an incorrect or incomplete address.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost, please contact us at crystalheart0119@gmail.com with your order number and relevant details. We will review the issue and work with our fulfillment or shipping partner where applicable.

Contact

CRYSTAL HEART

Email: crystalheart0119@gmail.com