Return & Refund Policy

Last updated: September 5, 2026

At CRYSTAL HEART, every piece is made with care and produced specifically for you. Because our products are made-to-order, we generally do not accept returns or exchanges due to change of mind, incorrect size selection, or personal preference.

However, if your order arrives damaged, defective, incorrect, or with a manufacturing/printing issue, we are happy to help.

Damaged or Defective Items

Please contact us within 7 days of delivery if your item:

Arrives damaged

Has a manufacturing defect

Has a significant printing or production issue

Is the wrong product

Is the wrong size or variant due to an error on our side

To request assistance, please contact us at Crystalheart0119@gmail.com and include:

Your order number

A clear description of the issue

Clear photos of the product

Photos of the packaging, if applicable

We will review your request and, if the issue is confirmed to be our responsibility, we may provide a replacement or refund.

Returns & Exchanges

Because our products are made-to-order, we do not normally accept returns or exchanges for:

Choosing the wrong size

Changing your mind

Ordering the wrong color or design

Personal preference

Normal differences in color caused by different screens or displays

Please carefully check the size chart and product details before placing your order.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery with your order number and photos of the item.

If the mistake was made by us or our fulfillment partner, we will work with you to provide an appropriate resolution.

Refunds

If your refund is approved, the refund will be issued to your original payment method.

The time it takes for the refund to appear in your account may vary depending on your payment provider or bank.

Order Cancellation

Because our products may enter production shortly after an order is placed, cancellation requests must be submitted as soon as possible.

Once an order has entered production or fulfillment, we may not be able to cancel it.

Shipping Issues

If your package is lost, significantly delayed, or arrives damaged, please contact us at Crystalheart0119@gmail.com with your order number.

We will review the situation and determine the appropriate next steps.

Contact Us

For any return, refund, replacement, or order-related questions, please contact:

CRYSTAL HEART

Email: crystalheart0119@gmail.com

Please include your order number in the subject line whenever possible.